Questions About Your Order

As long as your package has not left our warehouse, we can change your shipping address. Please contact us immediately by phone (305-406-2222) to update your address information.

We recommend hiring a broker to get your items through customs. Each country has different legislations, please check with your country’s laws and regulations. It is our customer’s responsibility to clear customs and abide by their countries’ laws and regulations.



We can export to all countries in good standing with the USA.

We strive to keep you informed throughout the sales and shipping process. We will send you tracking numbers of your shipment so you can easily track your order, or you can call us at (305) 406-2222 or email us.

Depends on the order. If we have everything in stock and payment was received, most times we can ship the same day or next day at the latest.

If some products had to be ordered to fill the order, your sales representative will inform you (we usually let you know before you pay to avoid any problems) and make a decision.

No. It is against United States’ law to alter invoices.

Domestic shipping has the option to be shipped Next Day, 2nd day, 3rd Day or Ground. Prices vary and upon your request, we can quote each option and you can make a decision.

We have better rates with FedEx, savings which we pass on to you. However, different countries have different couriers preferred. We can ship through anyone you indicate to us. We prefer couriers with excellent tracking and reliability services.

Questions About Our Products

We sell refurbished AND new equipment.

Our refurbished equipment undergoes testing beyond what our competitors do. We examine each aspect of functionality. We have specialized testing machines to ensure the perfect functionality of the products we sell Our new equipment is also tested before shipping. Sometimes products have problems during transportation, so we want to catch those problems before the equipment gets to our customers.

In general, 90 days for refurbished equipment and we extend the manufacturer’s warranty for the new equipment. We can provide extended warranty, at an extra cost, which depends on the equipment being sold. Please ask us.

Supply and demand. Some products from certain manufacturers are more sought after than others. And if demand exceeds supply, we have to pay more for the same products.

Depends on the order. If we have everything in stock and payment was received, most times we can ship the same day or next day at the latest.

If some products had to be ordered to fill the order, your sales representative will inform you (we usually let you know before you pay to avoid any problems) and make a decision.

We have a large database of Hospitals, Surgery Centers, Clinics, Representatives and other reputable and trusted dealers that help each other when there’s a need. We only buy and sell equipment with serial numbers that can be tracked, and are very strict about being able to trace the origins of the equipment.

Depending on the product, we can source it immediately or it can take us some time. We will inform you before you pay us for the equipment and you will make the decision.

We sell a lot of equipment daily. Pictures on our website are from actual products in our stock. The product will always be the same you purchased, but the equipment may be different cosmetically.

Questions About SH Medical

Yes, we have a large showroom in Miami, Florida.

3061 NW 82 Ave
Miami, FL 33122

We are open from Monday to Friday, from 9AM to 5PM

We observe major Holidays.

As long as the equipment is from an FDA approved manufacturer, you can send it to us via Federal Express, DHL or any courier of your choice. Just let us know before you send so we can easily identify it and help expedite the shipment to us. We repair all the equipment we sell, from telescopes to video cameras, shaver motors to light sources.

Once we receive the equipment, you will be provided with an estimate to repair it. You can then accept or decline the repair. All our repairs are performed by our trusted and highly specialized technicians on each field.

We accept major credit and debit cards and PayPal (add 4% service fee), wire transfers and checks.

Send Us A Message

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